正向偶然情绪对同属顾客干预顾客不当行为的影响研究

费显政, 韩超

Research on the Effect of Positive Incidental Emotion on Fellow Customer’s Reaction to Jaycustomer’s Misbehavior

Fei Xianzheng, Han Chao

管理评论 . 2021, (6): 134 -143 .