管理评论
攻击转移：顾客苛待如何影响员工反生产行为？
赵红丹, 吴桢, 刘微微
Displaced Aggression: How does Customer Mistreatment Influence Employees' Counterproductive Work Behaviors?
Zhao Hongdan, Wu Zhen, Liu Weiwei
管理评论 . 2020, (5): 243 -254 .