快速信任与临时团队绩效:共享心智模型与团队互依性的角色

摘要/Abstract

摘要：

缺乏信任是导致新产品开发团队等临时团队绩效不佳的关键原因。如何通过快速信任提升绩效是临时团队研究与管理实践的关键问题。快速信任对临时团队绩效影响的路径与条件尚未得到研究关注。本文以快速信任为前因变量、以共享心智模型为中介变量、以团队互依性为调节变量构建临时团队绩效的影响机制模型。使用234份新产品开发团队的调查数据对模型进行检验，层次回归结果表明：快速信任对临时团队绩效有显著正向影响；团队任务模型、团队互动模型在快速信任与临时团队绩效关系间发挥了部分中介作用；团队互依性对团队互动模型与临时团队绩效关系起负向调节作用，对团队任务模型与临时团队绩效关系起正向调节作用。最后讨论了本文的理论贡献及其对临时团队管理的启示。

关键词: 临时团队, 团队绩效, 快速信任, 共享心智模型, 团队互依性, 新产品开发

Abstract:

Lack of trust usually leads to poor performance of a temporary team (e.g., a new product development team). How and under what conditions to enhance a temporary team's performance through swift trust is a critical question for both academia and practitioners as it is under-examined in the extant literatures. To address this research gap, we set a theoretical model examining the effect of swift trust on a temporary team's performance, as well as the mediating effect of shared mental models and the moderating effect of team interdependence. A total of 234 team members from different new product development teams are investigated. The result of hierarchical regression indicates that swift trust positively influences a temporary team's performance. Two types of shared mental models, i.e. task-based and team-based, mediate the relationship between swift trust and temporary team performance. Team interdependence negatively moderates the relationship between team-based mental model and temporary team performance, while positively moderates the relationship between task-based mental model and temporary team performance. The theoretical contributions and managerial implications are discussed.

Key words: temporary team, team performance, swift trust, shared mental models, team interdependence, new product development

许科, 韩雨卿, 于晓宇, 王炜. 快速信任与临时团队绩效:共享心智模型与团队互依性的角色[J]. , 2016, 28(9): 238-249.

Xu Ke, Han Yuqing, Yu Xiaoyu, Wang Wei. Swift Trust and Temporary Team Performance:The Role of Shared Mental Models and Team Interdependence[J]. , 2016, 28(9): 238-249.

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