社会网络情境下交互记忆系统与团队绩效关系研究

摘要/Abstract

摘要： 交互记忆系统有利于团队成员形成对团队知识分布的有效认知，在提升团队绩效的过程中发挥着重要的作用。交互记忆系统对团队的影响是动态的过程，在完成任务的不同阶段，会受团队成员的社会互动情况和行为动机等因素的影响，探明社会互动对交互记忆的作用机理有重要的意义。本文运用社会网络结构方法，在嵌入社会互动的团队情境下通过对35个学生团队进行实验及调查，实证分析了交互记忆系统在不同的时间段下对于团队绩效的影响过程。研究结果表明，在团队完成任务的整个生命周期中，交互记忆系统积极地促进团队绩效；团队社会认同负向调节交互记忆系统与团队绩效的关系；在交互记忆系统与团队绩效的关系中，团队社会网络密度能够起到正向调节作用，社会网络中心度在完成任务的后阶段发挥了正向调节作用。研究结论揭示了团队社会网络结构和社会认同对交互记忆系统与团队绩效之间关系的影响，以及不同组织架构和组织氛围影响下交互记忆发挥的不同作用。

关键词: 交互记忆系统, 社会认同, 社会网络, 团队绩效

Abstract: Transactive memory system is helpful for team members to form an effective understanding of the team's knowledge distribution and play an important role in improving team performance. However, there are still few studies on the impact of social interaction and behavioral motivations of team members on transactive memory systems in the different stages of the team's task.
This study introduces the method of social network structure in the context of nested social interactions and social identity theory used to study the individual behavior and collective behavior in the group, and the experimental investigation method is applied to 43 student teams. This paper analyzes the influence of interactive memory system on team performance under different time periods. The empirical process is used to test the effect of transactive memory system on team performance at different periods.
The results show that:in the whole life cycle of the team's task, TMS positively influences team performance; the impact of TMS on team performance is negatively moderated by team social identity and positively moderated by team social network density; team social network centralization play a positive moderating role in the post-formation stage. This study reveals that the different roles of team network structure and social identity in the relationship between TMS and team performance in different periods and explores the role of TMS in different organizational structures and atmosphere.

Key words: transactive memory system, social identity, social network, team performance

曲刚, 王晓宇, 赵汉. 社会网络情境下交互记忆系统与团队绩效关系研究[J]. 管理评论, 2020, 32(12): 168-179.

Qu Gang, Wang Xiaoyu, Zhao Han. The Impact of Transactive Memory System on Team Performance——The Moderating Effect of Social Network and Social Identity[J]. Management Review, 2020, 32(12): 168-179.

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